Hdbaje's Privacy Policy — Your information is safe with us

1. Introduction

Hdbaje ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy explains what personal information is collected when you use the hdbaje platform, how it is stored, and the purposes for which it is used.

By using the hdbaje website, mobile app, or any associated platform, you are considered to have agreed to this Privacy Policy. If for any reason you do not agree, we ask that you refrain from using the platform.

This policy has been drafted in compliance with applicable data protection laws in Bangladesh and international standards. We ensure your data is used solely for the purposes described in this policy.

2. What Data Is Collected

Hdbaje collects several types of information. Full details are provided below:

Personal Identification Information

• Full name and date of birth
• Email address & mobile number
• Residential address (including city and district)
• National ID or other government-issued identification details (for verification purposes)

Financial Information

• Deposit & withdrawal transaction details
• Details of the payment method used (mobile banking number or last four digits of bank account)
• Wallet balance & transaction history

Usage Data

• Game history & results
• Platform usage activity data
• Device type, operating system & browser
• IP Address & Approximate Location

3. How Information Is Collected

Hdbaje collects information through the following methods:

• Directly from you: During registration, identity verification, or when contacting support.
• Automatically: Via cookies, log files, and tracking technologies while using the platform.
• From payment service: Limited data from the payment processor at the time of completing a transaction.
• From identity verification service: Where necessary to fulfil legal obligations.

4. How Information Is Used

Collected data is used for the following purposes:

Hdbaje never shares your data with third parties for marketing purposes. You can unsubscribe from promotional messages at any time.

5. Who Information Is Shared With

Hdbaje never sells your data. However, certain information may be shared in the limited circumstances described below:

• Payment Service Provider: Limited financial data necessary to complete transactions. They are also bound by strict confidentiality policies.
• Identity Verification Service: With document verification providers as required for the KYC process.
• Legal Authorities: Data may be disclosed under a court order or government directive in accordance with the laws of Bangladesh.
• Technology Infrastructure Provider: Server hosting and cloud services. These providers have technical access to data only.

6. Security Measures

Hdbaje uses industry-leading technology to keep your data secure. The core pillars of our security framework are:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is kept in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of security when logging in to your account.
• Access Controls: Only authorized personnel may access specific data.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• 24/7 Monitoring: Server monitoring by a 24/7 Security Operations Center.

Please note — no one can guarantee 100% security on the internet. If you notice any suspicious activity, contact our support team immediately.

7. Cookie Policy

Hdbaje uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Cookies We Use

• Essential Cookies: For protecting login sessions, security verification, and core functionality. These cannot be disabled.
• Performance Cookies: To measure how well the platform is performing. Data is collected anonymously.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To analyze user behavior and improve the platform.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain platform features to not function properly.

8. Your Rights

As a hdbaje user, you have the following rights regarding your own data:

• Right to Know: You may request to know what data we hold about you and how it is being used.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Portability: Download your data in a readable format.
• Right to Object to Processing: You may object to the use of your data for marketing purposes.
• Right to Withdraw Consent: You may stop the processing of data collected on the basis of consent.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

9. Data Retention Period

Hdbaje retains your data only for as long as necessary — no longer. The general guidelines are:

• Active account data: retained for as long as the account remains active.
• After account closure: a minimum of 5 years, as required by legal obligations.
• Transaction records: retained for the period specified by financial regulations.
• Support communication history: up to 3 years.

Once the retention period expires, data is securely deleted or anonymized.

10. Matters Concerning Minors

The hdbaje platform is strictly prohibited for anyone under 18. We do not knowingly collect data from minors.

If a parent or guardian believes their child's data has been collected inadvertently, please notify our support team immediately. We will promptly delete the data and close the account.

11. Policy Changes

Hdbaje may update this Privacy Policy at any time. After any changes, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, you will be notified at your registered email address. Please keep your email up to date. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support within the platform

Data protection requests are typically responded to within 30 business days.